Spectre Technology
Refund Policy

1. General Refund Guidelines

At Spectre Technology, we strive to provide exceptional products and services. However, we understand that sometimes circumstances change. Here are our general refund guidelines:

1. Eligibility Period: Refunds are available within 30 days from the date of purchase for custom devices or upgrades.

2. Exclusions:

   • Repaired Mobile Devices: We do not offer refunds for repaired mobile devices. Once a repair service has been completed, it is considered final.

   • PC/Laptop Hardware: Refunds for PC/laptop hardware are subject to specific terms. Please read the relevant section below.

   • Hardware Insurance: Hardware insurance is provided through a third-party provider for select hardware and devices. As such, we do not directly handle refunds related to hardware insurance.
     
     

2. PC/Laptop Hardware Refunds

For PC/laptop hardware, the following terms apply:

1. Defective Hardware: If you receive a defective product, please contact our support team immediately. We will assess the issue and provide a replacement or repair as needed.

2. Change of Mind: If you decide that the purchased hardware does not meet your needs within the first 30 days, you may request a refund. However, the following conditions apply:

   • The hardware must be in its original condition, with no signs of wear or damage.

   • A restocking fee may apply.
     
     

3. Special Cases

In extreme cases, we will investigate and determine whether a refund is warranted. These situations may include:

• Product Malfunction: If the product fails to perform as expected due to a manufacturing defect.

• Unforeseen Circumstances: Instances where external factors (e.g., natural disasters, unforeseen events) impact the use of the product.
  
  

How to Request a Refund

To initiate a refund request, please follow these steps:

1. Contact our customer support team via email or phone. support@[email protected] or 315-926-2391

2. Provide your order details, including the purchase date and product information and invoice/reciept.

3. Our team will guide you through the process and assist with the necessary documentation.